Services : Customer Service Quality Analysis
In today's consumer and service-oriented economy, customer service evaluation such as "Mystery Shopper" are becoming increasingly valuable to control the quality of customer service provided by employees in "live" conditions. Food Expression Concept helps you ensure the good performance of your staff so you can increase customer loyalty and revenue.
You may select among the following customer quality analysis scenarios:
- Telephone call - We call your location using a scripted conversation and evaluate the level of service received over the phone.
- Quick purchase - We visit your establishment and make a quick purchase with very little conversation. We then evaluate the transaction and service provided by the facility.
- Simple visit - We initiate a conversation with a service or sales person by following a script. We then assess the quality of the information and service received.
- Highly interactive visit - With the interactive visit, we not only test the quality of information and service, but also the level of product knowledge and communication skills of employees.